FAQ

The quickest way to reach us is through the live chat button on our store when chat is available. If chat is offline, or if you prefer to send a message, please visit our contact page. Tell us what you need help with and we will get back to you as soon as possible.

Live chat is available when someone from our team is online. If you do not see chat available, you can still send us a message through the contact page and we will reply as soon as we can.

Yes, of course. If you are unsure about a product or want to check whether it is right for your pet, feel free to reach out before ordering. We would rather help you choose with confidence.

We offer free shipping on all orders. Processing usually takes 1 to 4 business days, and shipping typically takes 7 to 14 business days after processing. For the full breakdown, please read our Shipping & Handling guidelines.

Please include your name, email address, order number if you have one, and a short description of what you need help with. That makes it easier for us to look into your question quickly and carefully.

We aim to reply as soon as possible during business days. Some questions may take a little longer if we need to check order details or product information, but we will always try to give you a clear and helpful answer.

No problem. The FAQ will grow over time, and we are happy to help personally. You can use live chat when it is available, or visit our contact page and tell us what you need.